Legal

Privacy Policy

Last updated: 11 June 2026

This Privacy Policy explains how ProTiling, operated by Madan Dhakal ("we", "us", "our"), collects, uses, stores and protects the personal information of visitors and customers who interact with our website at https://protiling-construction.co.uk or who engage our residential tiling services. We are committed to handling your personal data responsibly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, submitting an enquiry, requesting a quotation or engaging our services, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of this policy, please refrain from using the website or submitting personal information to us.

Who We Are

ProTiling is a residential tiling business operated by Madan Dhakal, providing wall and floor tiling services to homeowners across the United Kingdom. For the purposes of data protection law, Madan Dhakal is the data controller responsible for the personal information you provide to us.

If you have any questions about this policy or about how your personal data is handled, you can contact us at madanprotiling@gmail.com.

Information We Collect

We only collect the personal information that we genuinely need in order to respond to your enquiries, provide quotations and carry out tiling work. The categories of information we may collect include:

  • Contact details — your name, email address and telephone number.
  • Property information — the location of your property and details of the rooms, surfaces or areas to be tiled.
  • Project information — measurements, photographs, descriptions, design preferences and any other details you choose to share about your project.
  • Correspondence — the content of emails, enquiry form submissions and other communications between you and us.
  • Payment-related information — confirmation of payments made through our payment provider. We do not collect or store your full card details ourselves (see Payment Processing below).
  • Technical information — limited information collected automatically by your browser, such as general usage data, where applicable (see our Cookie Policy).

How We Collect Information

We collect personal information directly from you when you complete our enquiry form, send us an email, speak with us about a project, request a quotation, or engage our services. We may also receive limited technical information automatically through standard web technologies when you browse the website.

Our enquiry form is designed to open your own email application with the details pre-filled, meaning the information you enter is transmitted to us by email rather than stored on a server we operate. You remain in control of the message before it is sent.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries and answer questions about our services.
  • To review your project and prepare a written quotation outlining the agreed scope of work.
  • To arrange on-site assessments where necessary.
  • To schedule and carry out tiling installations.
  • To communicate with you about your project, including updates and the final inspection.
  • To process payments for agreed work through our secure payment provider.
  • To keep accurate records of quotations, projects and transactions.
  • To comply with our legal, accounting and regulatory obligations.
  • To handle any complaints, disputes or warranty matters that may arise.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal information:

  • Performance of a contract — where processing is necessary to provide a quotation or carry out the tiling services you have requested.
  • Legitimate interests — where processing is necessary to respond to enquiries, manage our business, keep records and protect our legal interests, provided these interests are not overridden by your rights.
  • Legal obligation — where we are required to retain information for tax, accounting or other legal purposes.
  • Consent — where you have given clear consent for a specific purpose, such as certain optional cookies.

Contact Forms and Customer Enquiries

When you submit an enquiry through our website or contact us by email, we use the information you provide solely to respond to you and to manage your potential or active project. We do not use enquiry information for unrelated marketing purposes, and we do not sell or rent your details to third parties.

We may retain enquiry correspondence so that we can provide continuity of service, prepare accurate quotations and refer back to previous discussions where relevant.

Cookies

Our website uses a minimal set of cookies and similar technologies to ensure the site functions correctly and, where applicable, to understand how visitors use the site. You can control and manage cookies through your browser settings. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

Payment Processing

Payments for our tiling packages and projects are processed securely by Stripe, a third-party payment provider. When you make a payment, your card and payment details are entered directly into Stripe's secure systems. We do not receive, process or store your full card number or security details.

Stripe acts as an independent data controller in respect of the payment information it collects, and processes that information in accordance with its own privacy policy and applicable payment security standards. We receive confirmation of successful payments together with limited transaction information needed to manage your project and our accounts.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to provide our services, to maintain accurate business records, and to comply with legal, accounting and tax requirements.

Enquiry correspondence that does not lead to a project is typically retained for a limited period and then deleted. Records relating to quotations, completed projects and payments are generally retained for the period required by UK accounting and tax law, after which they are securely deleted or anonymised.

How We Share Your Information

We do not sell your personal information. We only share information where necessary to deliver our services or to meet our legal obligations, including with:

  • Our payment provider (Stripe) to process payments.
  • Professional advisers such as accountants, where required for the proper running of the business.
  • Regulatory authorities, law enforcement or other bodies where we are legally required to do so.

Any third parties who process data on our behalf are required to handle it securely and only for the purposes we specify.

Your Rights

Under data protection law, you have a number of rights in relation to your personal information, including:

  • The right to be informed about how your data is used.
  • The right of access to the personal information we hold about you.
  • The right to rectification of inaccurate or incomplete information.
  • The right to erasure of your information in certain circumstances.
  • The right to restrict or object to certain processing.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at madanprotiling@gmail.com. We will respond within the timeframes required by law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. These measures include limiting access to your information, using reputable service providers, and handling correspondence carefully.

While we take security seriously, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices appropriate to a business of our size.

Children's Privacy

Our website and services are intended for adults arranging tiling work for residential properties. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version will always be available on this page, with the date of the most recent update shown at the top. We encourage you to review this policy periodically.

International Transfers

Where any of our service providers process personal information outside the United Kingdom, we take reasonable steps to ensure that appropriate safeguards are in place so that your information continues to be protected to a standard consistent with UK data protection law. Our payment provider, for example, operates internationally and maintains recognised security and compliance frameworks.

We do not routinely transfer your personal information overseas beyond what is necessary to deliver the services described in this policy, and we limit the information shared to what is strictly required.

Marketing Communications

We do not send unsolicited marketing. Any communication you receive from us will relate to your enquiry, quotation or project. If we ever introduce optional updates, you will be asked to opt in clearly, and you will be able to withdraw your consent at any time by contacting us. We will never sell your contact details to third parties for marketing purposes.

Accuracy of Your Information

We rely on the information you provide to deliver an accurate quotation and a high-quality installation. Please ensure that the details you give us are correct and let us know promptly if any of your contact or project information changes, so that our records remain accurate and up to date.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Madan Dhakal at madanprotiling@gmail.com.